Terms & conditions

Last updated: 18 June 2026

These terms apply to every order placed with FashionByOums. Because we sell via WhatsApp and social media, they differ from a regular webshop on a few points — so please read them carefully.

Who you buy from & how to reach us

You are buying from the business below. You can reach us through any of these channels — WhatsApp is not required — for questions, returns, withdrawal, complaints and privacy requests.

Trade name: FashionByOums

Registered name: to be completed

Address: to be completed

Email: to be completed

WhatsApp: +31 6 26 52 99 72

Chamber of Commerce (KvK) number: to be completed

VAT number: to be completed

Ordering

You don't order through an automated checkout on the website, but by contacting us via WhatsApp or social media. The prices and products on the site indicate the current range. Your order is only final once we have confirmed it via WhatsApp.

Payment

Nothing is paid online on this website. We arrange payment with you directly when you order — for example by bank transfer or in cash on pickup. We only send or hand over your order after payment is received (or a clear arrangement is made).

Delivery & pickup

Pickup or delivery is arranged per order via WhatsApp. We agree on the delivery area, any delivery cost and the timing together. If you're ordering from abroad, please get in touch first.

Prices & availability

Prices are in euros, including VAT where applicable. We work with small drops, so stock is limited and an item may be sold out. We always confirm availability when you order.

Returns & right of withdrawal

As a consumer you have a 14-day cooling-off period for distance purchases, counted from the day you receive the item. To withdraw, tell us unambiguously within those 14 days: by email (to be completed), via WhatsApp, or using the model form below. You do not have to give a reason.

After notifying us you have a further 14 days to send the item back. It must be returned unworn, undamaged and with any tags attached; you are liable for any loss in value if you handled it beyond what is needed to assess it. Return shipping costs are for the buyer, unless we agree otherwise.

We refund what you paid within 14 days of receiving your withdrawal notice, using the same means of payment you used. We may withhold the refund until we have the item back, or until you have shown that you sent it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Email or WhatsApp is fine; copying the lines into a message is enough.

To: FashionByOums, to be completed, email to be completed

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Our products

Our pieces are made in small batches and hand-selected. Slight differences in colour or fabric compared to the photos are possible and are part of the character of the product.

Complaints

Not entirely happy? Let us know by email (to be completed) or via WhatsApp. Briefly describe what went wrong and which order it concerns. We take every complaint seriously, reply as quickly as we can, and will look for a suitable solution together with you.

If we cannot resolve it together, you can bring your complaint before the competent Dutch court. Your statutory rights as a consumer always remain, alongside these terms.

Governing law & company details